Tag: contact centre
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Talkdesk partners with BICS
BICS to supply CCaaS provider Talkdesk with SIP Trunking and cloud numbers
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The need for speed in customer experience
Customer experience bottlenecks still throttling good digital experience
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Australians wasting millions hanging on telephone
ACCAN calculates that resolving a problem with their CSP is costing Australians AUD150 million a year in wasted time
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Openet launches Real time Care Insights
Partners with Salesforce to create new Salesforce native solution
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Mavenir rolls out new contact centre -as-a-service features
Features support more distributed working of CSRs