Automotive firms have moved beyond products to experience-oriented service
If it’s true that 90%+ of digital transformation projects fail, what does this mean for the telecoms industry?
Service providers are moving away from sending out paper bills, which presents a range of new challenges and opportunities.
Digital transformation is failing because it’s being used simply as an excuse for IT renewal or resulting in marketing-led ‘digital skins’. To succeed, it needs to fundamentally alter the DNA of B2B service providers.
What are the challenges and opportunities in the B2B telecoms market?
PWC announces it will move from using desktop phones to mobiles. This highlights a growing trend of fixed-mobile substitution which B2B providers need to respond to.
Daisy continues to grow by acquisition but swallows DV02 and Voice Mobile rather than TalkTalk. CEO steps down