If it’s true that 90%+ of digital transformation projects fail, what does this mean for the telecoms industry?
Trust is an essential ingredient for success in the experience economy, but service providers are still coming up short in this area.
There are great benefits to service providers in deploying bots – but only if they do it wisely.
High Court says that enterprises are liable for the actions of employees, even if they’ve taken adequate provision and there’s no financial loss.
New proposals for end-of-contract notifications will affect those supplying SMEs. The consequences will be far reaching for both UK and international service providers.
Digital transformation is failing because it’s being used simply as an excuse for IT renewal or resulting in marketing-led ‘digital skins’. To succeed, it needs to fundamentally alter the DNA of B2B service providers.
Critical business from banks, retailers and public sector customers is being put at risk by network vulnerabilities
Concern around the SS7 protocol has flared up after a US mobile carrier is breached and Visa announces it’s switching to SMS verification
Report finds that despite Brexit, investors are bullish about investing in UK infrastructure.
What are the challenges and opportunities in the B2B telecoms market?
PWC announces it will move from using desktop phones to mobiles. This highlights a growing trend of fixed-mobile substitution which B2B providers need to respond to.