Tag: telecoms
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Data tsunami becomes Megatsunami
Service providers have to brace for the double whammy of both rising data levels and data tsunamis caused by traffic stimulating events
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CSG flies a kite for customer engagement, acquiring Kitewheel
Second acquisition this year for CSG is focused on rounding out its customer engagement portfolio and diversifying its customer base
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You’ve spotted a great new opp to add revenue? Now what?
Selling value-added service such as CCAPS is one thing. Providing the level of support customers expect is quite another.
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Episode 8 – Security & assurance
Chief Analyst Teresa Cottam introduces the new Connected Customer Assurance & Protection Service (CCAPS) category ft Michael Downs from Positive Technology, Bruce Van Nice from Akamai and Shane McCarthy from Irdeto.
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How dumb is the telco industry?
The telecoms industry doesn’t want to be a dumb pipe but could actually learn a lot from the water industry.
