You’ve spotted a great new opp to add revenue? Now what?
Selling value-added service such as CCAPS is one thing. Providing the level of support customers expect is quite another.
Episode 8 – Security & assurance
Chief Analyst Teresa Cottam introduces the new Connected Customer Assurance & Protection Service (CCAPS) category ft Michael Downs from Positive Technology, Bruce Van Nice from Akamai and Shane McCarthy from Irdeto.
How dumb is the telco industry?
The telecoms industry doesn’t want to be a dumb pipe but could actually learn a lot from the water industry.
