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  • Study: service providers plan to innovate but must beware of the sting in the tail of innovation

    To succeed, innovation also has to be clearly communicated at both the marketing and billing communications levels.

    25/10/2018
    Customer experience Opinion
  • Morrisons case sends shudders around UK enterprise market

    High Court says that enterprises are liable for the actions of employees, even if they’ve taken adequate provision and there’s no financial loss.

    24/10/2018
    Cybersecurity, privacy and trust
  • No-one likes anonymous

    Too many companies fail at the first level of personalisation. Here’s why.

    23/10/2018
    Customer experience Opinion
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