CRM

Tags: CRM

Telesur selects Cerillion

Suriname operator will converge its business support systems using support from UK-based BSSOSS vendor Cerillion

Exacaster boosts telco offer management performance with launch of AI-powered marketing solution

Offers telecoms firms chance to try new solution for free

Cerillion announces largest ever contract win

Will provide BSS for enterprise connectivity supplier

Openet launches Real time Care Insights

Partners with Salesforce to create new Salesforce native solution

SES set to deliver cloud-enabled solutions

Has partnered with Microsoft and Amdocs

Forget Brexit, what you need to worry about is Botaggedon

There are great benefits to service providers in deploying bots – but only if they do it wisely.

Why you should forget customer journeys

Moving beyond silos of customer experience means creating a coherent digital experience.

A common pitfall: seeing digital experience as better customer service

Digital experience is not just about service but is made up of four main elements – network, product, commercial and service experiences.

Do you know the difference between DX, UX and CX?

DX, CX and UX are the buzz words of the moment. How are they related?

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