Tag: CRM
Salesforce spends $1.3 billion on buying Vlocity
But what does the acquisition mean for telecoms service providers and vendors?
SES set to deliver cloud-enabled solutions
Has partnered with Microsoft and Amdocs
Forget Brexit, what you need to worry about is Botaggedon
There are great benefits to service providers in deploying bots – but only if they do it wisely.
Why you should forget customer journeys
Moving beyond silos of customer experience means creating a coherent digital experience.
A common pitfall: seeing digital experience as better customer service
Digital experience is not just about service but is made up of four main elements – network, product, commercial and service experiences.
Do you know the difference between DX, UX and CX?
DX, CX and UX are the buzz words of the moment. How are they related?
