Tag: customer experience
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Security-conscious customers need more information from the companies they do business with
Having the right product is now only half the battle. Unless customers and prospects are sure you’re secure they’ll go elsewhere – directly impacting your bottom line
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Avenga – the new Marvel(lous) MSP
The merger of four managed service providers creates a significant new player spanning Europe, the US and Asia.
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Is the industry ready for new Ofcom end-of-contract regulations?
New Ofcom regulations are due in February 2020 aimed at removing the end-of-contract trap. But are service providers ready to embrace the opportunity presented?
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How you can tell your digital transformation is on the wrong track
Too many so-called digital transformation projects are really IT renewal in digital clothing.
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When operational efficiency and employee experience clash, everyone loses
As Asda follows rival Sainsbury’s by introducing a controversial new employment contract, Omnisperience looks at why this can damage brands, operational efficiency and revenues