CX

Tags: CX

The need for speed in customer experience

Customer experience bottlenecks still throttling good digital experience

The Bill is Dead: Long Live the Bill!

CSPs are facing huge changes in technology, customer expectations and market segmentation so why are so many customers still receiving a bill that’s essentially the same as it was ten years ago?

Business in the New Normal: New customer expectations require new digital experiences

New packages, prices and lots of change make customer communications more important than ever

Why CSPs are investing to transform bill communications

Recent research from industry analysts Omnisperience found that 84% of communications service providers (CSPs) intend to invest in improving their bill communications. But what are bill communications and what needs to change?

Omnizine May 2020

Featuring interviews, advice and views for telecoms service provider, vendors, thoughts leaders and large enterprises

Why 'contact us' is a digital no-no

‘Contact us’ pages are one of the most viewed on enterprise websites, and yet all too often they deliver a poor impression of companies and a bad experience to customers

The benefits and perils of deploying AI

While a useful tool, AI is not a panacea for all an organisation’s ills

Digital transformation or digital silo? Why digital should not be just another technology refresh

Digital transformation is failing because it’s being used simply as an excuse for IT renewal or resulting in marketing-led ‘digital skins’. To succeed, it needs to fundamentally alter the DNA of B2B service providers.

Trust me – I'm a telco

We’re operating in a trust economy, but how well is your brand doing?

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