Tag: onboarding

March 2020 podzine

Featuring interviews, advice and views for telecoms service providers and large enterprises

Lightico highlights impact of COVID-19 on businesses’ new digital requirements

Reveals impact of shutdown on digital lifestyle, consumer expectations and business implications

Telecoms through the looking glass: bad deals, bad data, bad customer service

Customer journeys need work, with too much focus still being placed on acquisition rather than retention