New ID verification service is based on technology from NEC
CSPs are facing huge changes in technology, customer expectations and market segmentation so why are so many customers still receiving a bill that’s essentially the same as it was ten years ago?
Featuring interviews, advice and views for telecoms service providers and large enterprises
Reveals impact of shutdown on digital lifestyle, consumer expectations and business implications
Telecoms industry podcast Omnizine, from industry analysts Omnisperience, looks at how COVID-19 has accelerated digitalisation and increased risk
Customer journeys need work, with too much focus still being placed on acquisition rather than retention
Service providers are moving away from sending out paper bills, which presents a range of new challenges and opportunities.
