onboarding

Tags: onboarding

The Bill is Dead: Long Live the Bill!

CSPs are facing huge changes in technology, customer expectations and market segmentation so why are so many customers still receiving a bill that’s essentially the same as it was ten years ago?

March 2020 podzine

Featuring interviews, advice and views for telecoms service providers and large enterprises

Lightico highlights impact of COVID-19 on businesses' new digital requirements

Reveals impact of shutdown on digital lifestyle, consumer expectations and business implications

Omnizine March 2020

Telecoms industry podcast Omnizine, from industry analysts Omnisperience, looks at how COVID-19 has accelerated digitalisation and increased risk

Telecoms through the looking glass: bad deals, bad data, bad customer service

Customer journeys need work, with too much focus still being placed on acquisition rather than retention

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