Cerillion 21.1 builds on Cerillion’s dual B2B and B2C heritage, addressing the emerging needs of the Work Anywhere and hybridised service model
Lightico brings out new offering to improve the process of communicating T&Cs
Allows CSPs to create a new business by enabling fintech transformation
Chief Analyst Teresa Cottam introduces the new customer experience category DCES. Ft Capita’s Alan Linter, Conversity’s Haj Muntz and Verizon’s Radha Sankaran.
New ID verification service is based on technology from NEC
CSPs are facing huge changes in technology, customer expectations and market segmentation so why are so many customers still receiving a bill that’s essentially the same as it was ten years ago?
Featuring interviews, advice and views for telecoms service providers and large enterprises
Reveals impact of shutdown on digital lifestyle, consumer expectations and business implications
Telecoms industry podcast Omnizine, from industry analysts Omnisperience, looks at how COVID-19 has accelerated digitalisation and increased risk
Customer journeys need work, with too much focus still being placed on acquisition rather than retention