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  • Ofcom pushes for fairer pricing for UK customers

    Ofcom’s latest pricing trends report found that UK consumers pay less that in France, Germany, Italy, Spain and the US for their services, with the average cost of mobile calls, text and data packages (ARPU) now £13 per month, which is £2 lower than in 2018. Although the report focuses on what UK consumers pay…

    13/01/2020
    Customer experience Key trends & innovation
  • Is the industry ready for new Ofcom end-of-contract regulations?

    New Ofcom regulations are due in February 2020 aimed at removing the end-of-contract trap. But are service providers ready to embrace the opportunity presented?

    07/11/2019
    Customer experience Market intelligence
  • Are you ready for Ofcom's new proposals on out-of-contract notifications?

    New proposals for end-of-contract notifications will affect those supplying SMEs. The consequences will be far reaching for both UK and international service providers.

    11/08/2018
    Customer experience Market intelligence Opinion
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