Ofcom pushes for fairer pricing for UK customers
Ofcom’s latest pricing trends report found that UK consumers pay less that in France, Germany, Italy, Spain and the US for their services, with the average cost of mobile calls, text and data packages (ARPU) now £13 per month, which is £2 lower than in 2018. Although the report focuses on what UK consumers pay…
UK pricing and packaging update
Price hikes, unlimited deals, limited-time discounts – a round up of what’s happening in broadband pricing and bundling in the UK
Telecoms through the looking glass: bad deals, bad data, bad customer service
Customer journeys need work, with too much focus still being placed on acquisition rather than retention
