Transforming technology doesn't transform relationships
Trust is an essential ingredient for success in the experience economy, but service providers are still coming up short in this area.
Forget Brexit, what you need to worry about is Botaggedon
There are great benefits to service providers in deploying bots – but only if they do it wisely.
Morrisons case sends shudders around UK enterprise market
High Court says that enterprises are liable for the actions of employees, even if they’ve taken adequate provision and there’s no financial loss.
