Brazilian operator Vivo, a subsidiary of the Telefonica Group, is to automate its end-to-end order management process in the next phase of its digital transformation of its B2B business. The aim is to speed time-to-market for new and bundled B2B services, to deliver a better customer experience and ultimately to increase its sales.
Vivo has selected a range of technology from Netcracker Digital OSS to assist, including service catalog, service inventory and service orchestration. These components utilise intent-based orchestration, standard models and closed loop control to automate services across hetereogeneous vendor landscapes, technologies and cloud platforms.
Andre Kriger, CIO at Vivo, said that his company looked forward to continuing its relationship with Netcracker.
Fabio Gatto, GM at Netcracker said that Vivo has been a great company to work with because they really understand both their own needs and those of the Brazilian market. “Vivo is committed to providing customers with a new level of service. Automating order management is a key step in this process, and we are excited to be the ones helping them achieve it,” he said.
In addition to supplying technology, Netcracker will provide testing, migration and implementation services.
