Virgin Media rolls out CCAPS offer
Intelligent WiFi Plus service will boost in-home connectivity, speed and control
Episode 7 – Customer Experience Focus
Chief Analyst Teresa Cottam introduces the new customer experience category DCES. Ft Capita’s Alan Linter, Conversity’s Haj Muntz and Verizon’s Radha Sankaran.
The importance of empathy, effective communication & engagement
Don’t turn your CSRs into bots, trust their judgement and empathy to enhance your brand through better customer care when it’s really needed
