Tag: SME
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Is the industry ready for new Ofcom end-of-contract regulations?
New Ofcom regulations are due in February 2020 aimed at removing the end-of-contract trap. But are service providers ready to embrace the opportunity presented?
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Continuous cyber-attacks remind companies there's an ever-wider range of enemies to protect against
Raises question: who is looking after your best interests?
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Millennials versus Perennials: how will the multigenerational workforce affect what you offer business customers?
How does changing employee behaviour and requirements affect B2B service providers?
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How you can tell your digital transformation is on the wrong track
Too many so-called digital transformation projects are really IT renewal in digital clothing.
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Telecoms through the looking glass: bad deals, bad data, bad customer service
Customer journeys need work, with too much focus still being placed on acquisition rather than retention
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Meeting overload? Time to get smarter about meetings
As FOMO continues to drive meeting bloat, BlueJeans proposes Smart Meetings and Trello says technology is both an enabler and a distraction