Ofcom says UK CSPs need to do more to tackle customer service problems
UK regulator provides snapshot of how service providers performed during coronavirus crisis
Want to optimise the digital experience? You better pay attention to the small print
Lightico brings out new offering to improve the process of communicating T&Cs
Episode 7 – Customer Experience Focus
Chief Analyst Teresa Cottam introduces the new customer experience category DCES. Ft Capita’s Alan Linter, Conversity’s Haj Muntz and Verizon’s Radha Sankaran.
