Tag: customer experience
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March 2020 podzine
Featuring interviews, advice and views for telecoms service providers and large enterprises
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Lightico highlights impact of COVID-19 on businesses’ new digital requirements
Reveals impact of shutdown on digital lifestyle, consumer expectations and business implications
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Episode 3 – Digitalisation: risk and opportunity
Telecoms industry podcast Omnizine, from industry analysts Omnisperience, looks at how COVID-19 has accelerated digitalisation and increased risk
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MTN standardises planning tools across group and upgrades BSS
MTN renews software systems as it transitions to being a digital service provider
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Orange invests EUR1.5 billion to train staff, but goes soft on engagement skills
Human-based customer engagement still a critical factor for success
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Good news for Telecoms & Media as it bucks the trend on CSAT
Sector is only one to improve on January 2019 scores