Category: Market intelligence
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Globe flashes the cash and opts for Netcracker
Having built trust with customers and partners, Globe has used this to diversify its offering. But its continues to invest in maintaining trust by raising its performance in key areas such as more accurate order fulfilment, smarter service quality monitoring and faster issue resolution
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Deutsche Glasfaser upgrades CPE
New router will support WiFi 6E and add CCAPS capabilities from Plume including WiFi optimisation, cybersecurity and user controls
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UK customers still not optimising spend on streaming
Research reveals divide between number of subscriptions and usage
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Subtonomy empowers fully convergent customer support
Adds support for broadband and full fibre networks to its customer support platform
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Why a policeman’s lot is not a happy one (aka personalised support 101)
Trust is a two-way street. But CSPs don’t have to trust blindly – they have data to base decisions upon and technology that makes lying unprofitable
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Hong Kong’s IPification launches in France
Asian mobile authentication firm rolls out support in France as it focuses on expanding market share in Europe.