Tag: customer experience
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South Africans happy with their operators, but worried about theft
New study reveals how South Africans feel about their operators and their devices
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Operators running out of time to boost 5G handset adoption
Operators need to accelerate 5G handset adoption or risk creating a gap while customers wait out their handset life or contract
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BT launches real time digital interaction platform
Improves digital experience with technology from Amdocs and Lightico
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You’ve spotted a great new opp to add revenue? Now what?
Selling value-added service such as CCAPS is one thing. Providing the level of support customers expect is quite another.
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Ofcom says UK CSPs need to do more to tackle customer service problems
UK regulator provides snapshot of how service providers performed during coronavirus crisis
